FAQ

Which countries do you ship to?

We ship worldwide.

 

How long will it take to deliver my item?

The time taken to deliver your item will vary depending on your location (see below for estimated timings). Nonetheless, we aim to ensure that your orders are packed and shipped within 24 - 48 hours of order notification.

 

How much is shipping within the UK?

  • Standard Shipping (3-4 working days*): £4 (FREE for orders above £100)
  • Special Delivery (1-2 working days*): £8.95

*While we work hard to ship your items as soon as possible, please note that at times there might be delays with the delivery company which are beyond our control.  

 

How much is international delivery? 

  • within Europe (4-6 working days*): £12.90 
  • rest of the world (6-8 working days*): £17.90 

*While we work hard to ship your items as soon as possible, please note that at times there might be delays with the delivery company which are beyond our control.  

 

Can I track my order?

Once your order has been shipped, you will receive a shipping confirmation with a tracking number and the shipping carrier used. You can then track your order by visiting the shipping carrier's website and entering the tracking number that was issued to you. 

 

Why can't I checkout my items? 

If you cannot checkout your order or if you encounter any issues with the website, please email hello@innermod.com so that we can assist you. 

 

What sizes do you have?

Our sizes are in UK. We strongly suggest that you check your measurements in the Size Guide chart below every product page, even if the UK sizes across all our products are the same.

 

What is your international size conversion?

Please find our international size conversion chart below. However, we strongly suggest that you check the measurements of each product in the Size Guide chart below every product page. Sizing would vary depending on the selected products.

  

How do I cancel my order?

You will only be able to cancel the order if the items are not yet shipped. We recommend that you notify hello@innermod.com of your cancellation as soon as possible. You will receive a refund to the account you used to pay if the items are not yet shipped.

 

Who pays for customs duties and taxes? 

All customs duties and taxes will be liable by the recipient upon delivery. INNERMOD has no control over these charges which may vary widely by the recipient's country. You can contact your local customs office for more information on such charges.

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