FAQ

How long will it take to deliver my item?

In order to give you a unique product selection, INNERMOD works with international sellers that might be in a different part of the world than where you are located, hence the delivery time and delivery cost of each item may vary depending on your location and where these items are shipped from. You will be able to determine the estimated delivery time of each item under the Details section below every product page. 

We aim to ensure that your orders are packed and shipped within 24 - 48 hours of order notification, although this might sometimes vary depending on the product.

 

How much is shipping?

The shipping cost of each item may vary depending on product weight, price and delivery address. You will be able to determine shipping cost at checkout, or simply enter your country and zip code in the Shipping Calculator on the cart page. 

 

What types of delivery options can I select?

Your order may be delivered by different shipping carriers and it is not possible to choose which shipping carrier to deliver your order. If you had purchased more than one item, there is a chance that it might arrive separately if it is from a different seller but you will be able to track each item with the tracking details that will be issued to you.

 

Can I track my order?

Once your order has been shipped, you will receive a shipping confirmation with a tracking number and the shipping carrier used. You can then track your order by visiting the shipping carrier's website and entering the tracking number that was issued to you. Please note that some sellers may not provide a tracking service but you can estimate the delivery time under the Details section below every product page.

 

Which countries do you ship to?

We ship worldwide.

 

Why can't I checkout my items? 

If you cannot checkout your order or if you encounter any issues with the website, please email us hello@innermod.com so that we can assist you. 

 

What sizes do you have?

Our sizes are in UK. Please note that as we represent different sellers, the sizing for each product may vary. We strongly suggest that you check your measurements in the Size Guide chart below every product page, even if the UK sizes across all our products are the same.

 

What is your international size conversion?

Please find our international size conversion chart below. However, we strongly suggest that you check the measurements of each product in the Size Guide chart below every product page. Sizing would vary depending on the selected products and brands.

  

How do I cancel my order?

You will only be able to cancel the order if the items are not yet shipped. We recommend that you notify us hello@innermod.com of your cancellation as soon as possible and we will inform the seller. You will receive a refund to the account you used to pay once the seller has confirmed that the items are not yet shipped.

 

Who pays for customs duties and taxes? 

All customs duties and taxes will be liable by the recipient upon delivery. INNERMOD has no control over these charges which may vary widely by the recipient's country and where your products are shipped from. You can refer to the Details section below every product page to know where your products are shipped from, and then contact your local customs office for more information on such charges.

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